Shipping Policy

At Dansko Shoe Store, we are dedicated to providing high-quality footwear for our global community of customers who value both style and comfort. Our curated collections for Men and Women, including Boots, Sandals, Shoes, and Accessories, are designed to meet your everyday needs. We want your shopping experience to be seamless from the moment you order to the day your new favorites arrive at your door.

Shipping Information

Order Processing Time

We pride ourselves on quick and efficient service. All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed.

Shipping Methods & Delivery Timeframes

We ship globally, excluding Asia and a few remote regions. Please see the shipping options below:

• Standard Shipping (12.95 USD): Shipped via DHL or FedEx.
  • Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery typically occurs within 15-25 business days after shipment.

Please note that these timeframes are estimates and do not include customs clearance times, which may vary by country.

Returns & Exchanges Policy

Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchange process.

Timeframe

We accept returns and exchanges within 15 days from the date you receive your items.

Condition of Items

To be eligible for a return or exchange, items must be in their original, unworn, and unwashed condition, with all original tags attached and in the original packaging.

How to Initiate a Return or Exchange

Follow these simple steps:

1. Contact Us: Email our customer service team at [email protected] within the 15-day window. Use the provided template below to ensure we have all necessary information.
2. Get Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
3. Pack and Ship: Securely package the item in its original packaging, including all tags and documentation. Ship it to the address provided in your authorization email. We recommend using a trackable shipping service, as you are responsible for the return shipping costs.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. For international returns, please note that any customs fees or import taxes are non-refundable.

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal) within 5-7 business days.
• Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
• Original shipping charges are non-refundable for returns that are not due to our error.

Exchange Processing

If you are exchanging an item for a different size or color:

• We will ship your new item once we receive and process the returned product.
• Standard shipping charges will apply for the new shipment.
• If the new item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.