At Dansko Shoe Store, we strive for complete customer satisfaction. We understand that sometimes a product may not meet your expectations, and we’re here to make the return or exchange process as smooth as possible.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. Please note that all returned items must be in their original condition: unworn, unwashed, with original tags attached, and in the original packaging.

Note: For hygiene reasons, we cannot accept returns or exchanges on Slippers unless they are defective or damaged upon arrival. All other footwear (Boots, Sandals, Shoes) is eligible for returns and exchanges according to our standard policy.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Use the email template provided below to ensure we have all necessary information.
  2. Wait for authorization – Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package your item securely in the original packaging, including all tags and documentation.
  4. Ship your return to the address provided in your authorization email. We recommend using a trackable shipping service as you are responsible for the return shipping costs.

Return Shipping Information

Customers are responsible for return shipping costs unless the item arrived defective or incorrect. For international returns, please note that any customs fees or import taxes are non-refundable.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days of receipt of the returned items.
  • Your refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal).
  • Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.
  • Shipping charges are non-refundable for returns that are not due to our error.

Exchange Processing

If you’re exchanging an item for a different size or color:

  • We will ship your new item once we receive and process the returned product.
  • Standard shipping charges will apply for the new shipment.
  • If the exchange item is of higher value, you will be charged the difference.
  • If the exchange item is of lower value, we will refund the difference to your original payment method.

Return Request Email Template

Copy and paste the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dansko Shoe Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Size: [Size] Color: [Color] Reason for Return/Exchange: [Please specify reason] I have reviewed the return policy and confirm that the item is in its original condition with all tags attached. Please provide the return authorization and instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on Slippers unless they are defective or incorrect items shipped by us. All other footwear categories are eligible for returns according to our standard policy.

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Dansko Shoe Store
2987 Tree Frog Lane
Kansas City, US 64106

Last Updated: January 2023