FAQ

What types of footwear do you offer?

We specialize in comfortable and stylish footwear including boots, sandals, shoes, slippers, and accessories for both men and women. Our collection is carefully curated to combine durability, comfort, and contemporary style.

How do I choose the right size?

We recommend referring to our detailed sizing chart available on each product page. If you need additional assistance, please contact our customer service team at [email protected] for personalized recommendations.

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Can I modify or cancel my order after placement?

Orders can be modified or canceled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this period, orders enter processing and cannot be changed.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure encrypted channels to ensure your financial information remains protected.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption technology to protect your payment information. We do not store your complete payment details on our servers.

Where do you ship?

We offer global delivery to most regions worldwide, excluding some remote areas and parts of Asia. During checkout, you can enter your address to confirm availability to your location.

What are your shipping options and timeframes?

We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
– Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
Please allow 1-2 business days for order processing before shipment.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with your tracking number and instructions on how to monitor your package’s journey to your doorstep.

What is your return policy?

We offer a 15-day return policy from the date of delivery. Items must be unworn, in original condition, and in their original packaging. Please contact us at [email protected] to initiate a return.

Are there any items that cannot be returned?

For hygiene reasons, footwear that shows signs of wear or damage cannot be returned. Accessories may be returned if unused and in original packaging.

How long does it take to process a refund?

Once we receive your returned items, refunds are processed within 5-7 business days. The time it appears in your account depends on your financial institution’s processing times.

How can I contact customer service?

Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.

Where is your company located?

Dansko Shoe Store is located at 2987 Tree Frog Lane, Kansas City, US 64106. While we don’t have a physical retail store open to the public, we welcome customer inquiries at our administrative office.